Return Policy

Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely satisfied, please contact us within 14 days of receiving your order to discuss return or exchange options.

Return Conditions

Items must be returned in their original condition, unused, and with all original packaging. Custom-made items and personalized products may not be eligible for return unless there is a defect or error on our part.

Return Process

To initiate a return, please contact us using the information provided on our contact page. We will provide you with return instructions and a return authorization number. Returns must be shipped within 7 days of receiving authorization.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Custom Orders

Custom orders are made specifically for you and may not be eligible for return. However, if there is an issue with a custom order, please contact us and we will work with you to resolve the matter.

Restoration Services

Restoration services are non-refundable once work has begun. However, we will work with you to ensure you are satisfied with the results. Please discuss any concerns with us before work begins.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us at:

Email: infocenter@comfortoeartis.world
Phone: +1 (520) 709-3838
Address: 7557 S 32nd St, Lincoln, NE 68516, United States